Privacy Policy

Last updated: July 19, 2018

Tenacious Living® ("us", "we", or "our") operates the https://www.tenaciousliving.com website (the "Site") and is the Data Controller for the site.

This Privacy Policy relates to the collection, use, disclosure and consent of Personal Information received from users of the site. By using the site, you agree to the collection and use of said information in accordance with this policy.

Personal Information Collection, Use, Disclosure and Consent

Personal Information (or Personal Data) may include your name, email address, age, home address, phone number, geographic location, credit information for payment purposes and browsing habits on this site.

We are committed to providing our clients, customers, members ("you", "your" or "them") with exceptional service. Providing exceptional service may involve the collection, use and, at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. While we have always respected your privacy and safeguarded all Personal Information, we have strengthened our commitment to this goal. This is to continue to provide exceptional service to you and to comply with all laws regarding the collection, use and disclosure of Personal Information. We will inform you of why and how we collect, use and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your Personal Information.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Site.

We will not use or share your information with anyone except as described in this Privacy Policy.

We will only collect Personal Information that is necessary to fulfill the specific purposes.  While most of our services do not require any form of registration, allowing you to visit our Site without telling us who you are, some services may require you to provide us with Personal Information, which may include your direct identifiers, such as name, birth date, email address or telephone number.  We may collect and use Personal Information to provide you with services, to bill you for services you request, to market services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Information from you.

We will obtain your consent to collect, use or disclose Personal Information. In some cases, we can do so without your consent (see below). You can provide consent orally, in writing, electronically or through an authorized representative.

You provide implied consent where our purpose for collecting using or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Consent may also be implied where you have notice and a reasonable opportunity to opt-out of having your Personal Information used for mail-outs, marketing or fundraising and you do not opt-out.

We may collect, use or disclose Personal Information without the consent:

·       When permitted or required by law;

·       In an emergency that threatens an individual's life, health, or personal security;

·       When the Personal Information is available from a public source;

·       When we require legal advice from a lawyer;

·       For the purposes of collecting a debt or protection from fraud;

·       Other legally established reasons.

We will not sell your Personal Information to other parties unless consent has been provided or implied.

Retention

We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose.  Please note that basic information, including contact, identity, financial and transaction data, may be required to be retained for tax purposes for seven years after a customer ceases to be a customer.

Opt-In, Modify or Remove

We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request a correction/change to your Personal Information to ensure its accuracy and completeness, have us delete any of your Personal Information or to express concern about our use of your Personal Information. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.  To modify an email subscription, you can find an unsubscribe link at the bottom of each email.

Log Data

We may also collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. If you do not instruct your browser to refuse all cookies or to indicate when a cookie is being sent, your consent to our use of your Personal Information may be implied.

Service Providers

We may employ third party companies and individuals (IT and system administration services, email marketing providers and web hosting) to facilitate our Site, to provide the Site on our behalf, to perform Site-related services or to assist us in analyzing how our Site is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance With Laws

As set out above, and for clarity, we will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, in our discretion.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Site does not address anyone under the age of 18 ("Minor").

We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.

Legal Basis for Processing Data

Our legal basis under the GDPR for processing our Personal Information is either through your consent or to pursue a legitimate interest which is growing our business.  We collect your Personal Information, such as name, email, address, telephone number, credit card number and other relevant data, for the purpose of providing you with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.

Further, your rights under the GDPR which are addressed by this Privacy Policy and respected in the collection of your Personal Information include:

1.     Right to be information;

2.     Right of access;

3.     Right of rectification;

4.     Right to erasure;

5.     Right to restrict data processing;

6.     Right of data portability;

7.     Right to object; and

8.     Rights of protection from automated decision-making processes.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Online Privacy Policy

This Privacy Policy refers only to information collected through the website www.tenaciousliving.com and does not apply to Personal Information collected in person at events, workshops, coaching calls or on social media.

Your Consent

In using this site, you agree to this Privacy Policy.

Privacy Policy Contact Information

We welcome your feedback so if you have any questions about this Privacy Policy, please contact us at info@tenaciousliving.com or by mail at:

Tenacious Living®
1111 Davis Drive, Suite 297 Unit 23
Newmarket, ON L3Y 9E5